Saturday, 19 December 2009

My MTN Ghana blues. An update:

I went to the Osu office of MTN again today. I was pleasantly surprised by the empathy and support I received from Edem Selormey. WoW what a phenomenal woman! She totally understood my complaints, quickly admitted it is a problem they must get into and immediately promised to reconnect my line and treat it as an "exemption" till the investigation is done.

That was 7 hours ago. My line is still disconnected but at least, she made me feel like I'm not a fool for being their customer for ten years.

Honestly, if there was a way I could move my MTN number to another network, I will do it with such speed and glee but I hear some people in the telecommunication industry in Ghana are making sure it never happens.

If MTN ever decides it has too much dead weight and would like to lay a few people off, they should just give me a call. I can give them a few names. Of course, if they want to promote the few smart and hardworking ones, I can also give them names.

Fortunately, I have been able to constantly control my temper anytime I have been in their office. A friend once wrote on facebook that "never argue with a fool because first, they will reduce you to their level and then beat you with experience". Considering the quality of service I'm receiving, I can postulate that some of those guys at MTN have been blasted by customers so often that now they have a lot of experience in dealing with naggers. I don't want them to reduce me to their level and beat me with experience so I will just sit and wait. How for do?

pause and enjoy :)

Yesterday was my 5th Wedding Anniversary. My wife and I have been sooo busy we both forgot. Fortunately, my sweet sister reminded us. We were happy and grateful but too tired to celebrate. This is not the life I wish for. I want to have a life. I know my lack of a life has nothing to do with my fate and everything to do with my choices.

As we gear up for the new year, that might be one of my resolutions: to have a quality life. To spend my strength on those and that which matters. It sounds like a small resolution but I know it is a tough one.

So as a way of celebrating my wedding anniversary and also wishing you a wonderful christmas and a great new year, I share this image with you. I do hope that in the coming year, you will savour on the sweet things in life. Let's promise ourselves, we are not going to "cast our pearls before swines".

sweetness in the mouth

How Do You Uproot 500 Years of Racism?