I went to the Osu office of MTN again today. I was pleasantly surprised by the empathy and support I received from Edem Selormey. WoW what a phenomenal woman! She totally understood my complaints, quickly admitted it is a problem they must get into and immediately promised to reconnect my line and treat it as an "exemption" till the investigation is done.
That was 7 hours ago. My line is still disconnected but at least, she made me feel like I'm not a fool for being their customer for ten years.
Honestly, if there was a way I could move my MTN number to another network, I will do it with such speed and glee but I hear some people in the telecommunication industry in Ghana are making sure it never happens.
If MTN ever decides it has too much dead weight and would like to lay a few people off, they should just give me a call. I can give them a few names. Of course, if they want to promote the few smart and hardworking ones, I can also give them names.
Fortunately, I have been able to constantly control my temper anytime I have been in their office. A friend once wrote on facebook that "never argue with a fool because first, they will reduce you to their level and then beat you with experience". Considering the quality of service I'm receiving, I can postulate that some of those guys at MTN have been blasted by customers so often that now they have a lot of experience in dealing with naggers. I don't want them to reduce me to their level and beat me with experience so I will just sit and wait. How for do?